When you log in to a jewellery or property website, a chat box pops up to the right corner, with a cheery, ‘Hello, what are you looking for?’. Don’t settle down for a lengthy, soulful conversation, the message is not from a person but from a bot — one of the many chatbots that seem to be everywhere. The man behind them, Beerud Sheth, CEO and co-founder of Gupshup, expects India to be a chatbot-heavy country as soon as SMS messaging and WhatsApp opens up to the potential of chatbots. Incidentally, WhatsApp allowed Gupshup, the messaging and chatbot integration platform, to integrate its APIs with WhatsApp Business to gain enterprise customers this August.
Chatting up a storm
Gupshup’s chatbots help businesses converse with clients anytime, anywhere
Summer wine and salad
Kishore Singh - January 19, 2015
A double topping for growth
Meghna Maiti - January 15, 2015
The million-dollar question: Is investing a game of luck or skill?
Shankar Sharma - May 04, 2021
Scriptures for success
Kripa Mahalingam - January 27, 2015
Where's the party tonight?
Aditi Saxena - January 27, 2015