What does your company do?” is a question that still stumps Ashish Gaikwad after all these years. Honeywell Automation India Limited (HAIL) has been in India since the mid-1980s. It is a name that rings a bell in the minds of people, with not much clarity on what it does. In reality, it is a leader in the sphere of integrated automation and software solutions, making it an industrial IT company. “I just say we are a technology company,” says the soft-spoken Gaikwad, HAIL’s managing director, with a smile, giving the impression that it’s often too complicated to explain and even harder to understand.