Jean-Michel Cassé, head of Accor India, offers five ways to effectively deal with customer complaints

Secret Diary of Sanjeev Bikhchandani Part-3

Four entrepreneurs talk about building their brands at Smart Enterprise Cluster Meet in Ahmedabad — Part 1

While markets seem to be betting on a better-than expected earnings season, the numbers tell a different story

Analysts expect a bounceback in Sensex earnings post demonetisation

There is much hope that the next government will show a greater level of decisiveness

What are the insensible practices in product innovation today, let’s ask our tomorrow

Foreign investors have pushed the indices to a record high on expectations of reforms push and earnings recovery. Slippage on either could spoil the party

The Atlanta-based soft-drinks major is going all out to woo the Indian customer with a kaleidoscopic range of fruit and dairy-based drinks, with its popular offering losing fizz

Darren Bridger explains how insights from the field of neuro design can enhance customer engagement

K Ganesh & Meena Ganesh’s complementary skills ensure they transition roles smoothly at home and at work

CustomerSuccessBox has cracked the formula to the customer retention problem most SaaS companies face

How can one make the most of decisions that are not guided by logic? Behavioural economist Dan Ariely explains

Amit Agarwal, SVP and country head, Amazon India, on five ways to exceed customer expectations

Sumitro Ghosh, CEO, Tata Starbucks, on five ways to exceed customer expectations

Samsung promises to serve you wherever you are 

Global brand guru Martin Lindstrom highlights the importance of small data in understanding customer preferences

Cafe Coffee Day has built a vast franchise, but it now needs to create a sustainable customer experience