Jean-Michel Cassé, head of Accor India, offers five ways to effectively deal with customer complaints

Secret Diary of Sanjeev Bikhchandani Part-3

Four entrepreneurs talk about building their brands at Smart Enterprise Cluster Meet in Ahmedabad — Part 1

While markets seem to be betting on a better-than expected earnings season, the numbers tell a different story

Analysts expect a bounceback in Sensex earnings post demonetisation

There is much hope that the next government will show a greater level of decisiveness

Foreign investors have pushed the indices to a record high on expectations of reforms push and earnings recovery. Slippage on either could spoil the party

Tanishq showcases its customer-centricity and customisation through its new campaign

Darren Bridger explains how insights from the field of neuro design can enhance customer engagement

Harvard Business School professor Bharat Anand on using the internet to foster customer interaction

CustomerSuccessBox has cracked the formula to the customer retention problem most SaaS companies face

Sunil Jose, senior area VP and country leader, Salesforce India on five ways to exceed customer expectations

Amit Agarwal, SVP and country head, Amazon India, on five ways to exceed customer expectations

Vasanth Kumar, executive director of Max Fashion on how to avoid branding mistakes

Samsung promises to serve you wherever you are 

Behind the glitz and glamour of Anita Dongre’s creations lie fanatical hard work and customer focus

Cafe Coffee Day has built a vast franchise, but it now needs to create a sustainable customer experience

From tandoorified Indian-style pizzas to authentic Italian pizzas, Domino's is in sync with changing customer preferences