Be a customer: If you want to know how a customer feels in your stores, you must be a customer. As a leader, it is important to maintain a realistic picture of what it feels like to be a customer.
HIGH FIVE
"Playing safe is a recipe for ensuring that others will eventually leave you behind"
Sumitro Ghosh, CEO, Tata Starbucks, on five ways to exceed customer expectations
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Published 5 years ago on Mar 15, 2017 • 1 minute Read
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