Empathy Under Its Wings
Ixigo gets ready for an IPO, but being one of the last companies to be funded in the travel booking start-up space, survival was tough and often involved escaping near-death moments
Pallavi Chakravorty - January 28, 2022
In Other People's Shoes
Yale professor Paul Bloom questions the conventional notion of a universal emotion in 'Against Empathy'
March 17, 2017
"Listen to the customer"
Jean-Michel Cassé, head of Accor India, offers five ways to effectively deal with customer complaints
December 14, 2015