Zepto's Dharavi Store Resumes Operations After FDA Revokes Suspension

Quick commerce platform Zepto today confirmed confirmed that its Dharavi store has resumed operations following the revocation of a previous suspension order by the Food and Drug Administration (FDA). The decision came after a detailed re-inspection and the submission of a compliance report demonstrating that all required corrective actions had been implemented.

The suspension was lifted by the Food Safety Commissioner, FDA, after a formal hearing held on 13 June 2025. The Appellate Authority reviewed Zepto’s Internal Audit Report, Water Analysis Report, and supporting photographic evidence before allowing the appeal.

"Zepto’s Dharavi store has resumed its operations. Zepto is committed to adhering to all necessary food safety standards prescribed by the Food Safety and Standards Act, 2006 and applicable regulations," the online delivery platform said in a statement.

Zepto further reiterated its strong commitment to upholding food safety standards and delivering a safe and trusted experience for its users nationwide.

The FDA initially suspended Zepto’s licence in early June after inspectors discovered multiple hygiene failings: fungal growth on food items, expired stock intermixed with fresh products, cold storage at improper temperatures, food placed directly on wet or filthy floors, and storage next to stagnant water.

Zepto promptly appealed the decision. A hearing on 13 June 2025 reviewed the company’s internal audit, water analysis, and photographic evidence of revamped hygiene protocols and upgraded storage conditions.