The Direct Channel
The D2C market is expected to grow at approximately 40% between FY22 and FY27, according to a report by the Confederation of Indian Industry. Powered by technological advancements and strengthening of the digital ecosystem and local demand, numerous manufacturers have started selling directly to the customers. Within the D2C sector, direct online channels are witnessing growth
October 31, 2023
Arjun Mohan: Edtech Suddenly Became Everyone’s Favourite Whipping Child
Arjun Mohan, India CEO of edtech company Byju’s, explains how the edtech sector, one of the best performers during Covid-19 pandemic, fell out of favour with customers and investors and ended up in losses
Vinita Bhatia - October 31, 2023
IDFC First is Digitally Savvy, Knows Customers Well to Build Services Around Their Needs: Madhivanan Balakrishnan
The executive director and chief operating officer of IDFC First Bank talks about its commitment to its customers and how it has employed its digital savviness to improve its services
Suchetana Ray - October 01, 2023
Fintech Game Is In The Data Cloud
With customer acquisition and retention as prime drivers, fintech players want data patterns on fingertips. They are embracing data cloud to make a concerted move towards data-informed efficiency and product innovation
Vinita Bhatia - August 28, 2023
ITC Next Is Our Answer to Global Uncertainties: Sanjiv Puri
From making tobacco products to becoming a multi-sector corporation, ITC has come a long way since its inception in 1910. This year, it became the seventh listed company in India to cross Rs 6 trillion market cap. It is now deploying sustainable solutions and Industry 4.0 measures to create seamless networks with retailers and customers. Sanjiv Puri, company MD and chairman, talks about ITC's planned growth trajectory
Suchetana Ray - July 28, 2023
‘Access To Customer Service Is New For Indian Buyers’
Value ecommerce has emerged as the one-stop solution for consumers looking for value for time and money while shopping. Himanshu Chakrawarti, chief executive officer of Snapdeal Marketplace and Stellaro Brands, talks about five ways in which ecommerce has changed the Indian shopper’s behaviour forever
March 29, 2023
Vikas Oberoi Shows How To Succeed Like A Cautious Realty Entrepreneur
Averse to raising debt capital and vanity buying, the chairman of Oberoi Realty ensures that the company’s growth philosophy is about customer centricity even when the times are tough
Vinita Bhatia - November 29, 2022
‘Phygital Integration Is Likely To Grow Further’
Arvind Mediratta, MD and CEO of retail chain Metro Cash & Carry India, talks about the five ways in which retail giants have evolved with the changing behaviour of customers
September 28, 2022
Revving Into A Saasy Future
Carmakers stare at a tussle between their SaaS-based subscription business model for additional revenue and a reluctant customer. Who will win this round?
August 27, 2022
With people at its heart, Amazon echoes Make in India
With its eyes firmly fixed on Bharat that comprises 85 per cent of its new customers, Amazon remains bullish on India despite narratives against its foreign origin, accusations of killing India’s kiranas and flouting FDI laws
Suchetana Ray - December 31, 2021
