You can either look at IRCTC as a relic of the dotcom era or the Indian Railways’ e-commerce jewel. To its credit, IRCTC has not only made rail ticket bookings easier for the average traveller, but also forced touts to upgrade their technology quotient. In its heyday, the IRCTC network was a model
of robust technology backbone, but with increase in booking volume, getting through at peak hours is a pain. Still, in this age of e-commerce, IRCTC’s monopoly status ensures higher ‘engagement’.