National Consumer Helpline (NCH) has received 3,000 GST-related complaints since reduced taxes came into effect
Complaints are being forwarded to the Central Board of Indirect Taxes and Customs (CBIC) for action
Consumer Affairs Ministry monitoring misleading discount practices that deny consumers GST benefits
AI and chatbot tools being deployed to analyse complaints across sectors
Concerns that retailers are not fully passing on GST rate cuts to consumers, prompting stricter monitoring
NCH Receives 3,000 GST-Related Complaints Post Tax Cuts: Consumer Affairs Secretary
The Consumer Affairs Ministry is closely monitoring instances where consumers are being cheated through misleading discount practices to avoid passing on the benefits of reduced GST rates
GST-related complaints Freepik
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Consumer Affairs Secretary Nidhi Khare on Monday said the government's National Consumer Helpline (NCH) has received 3,000 complaints related to GST since the implementation of reduced taxes.
"We have so far received 3,000 consumer complaints. We are sending them to the CBIC (Central Board of Indirect Taxes and Customs) for further action," Khare told reporters on the sidelines of an event.
The Consumer Affairs Ministry is closely monitoring instances where consumers are being cheated through misleading discount practices to avoid passing on the benefits of reduced GST rates, she said.
The ministry is deploying artificial intelligence and chatbot technology to get a clearer picture of complaints across various sectors, she added.
The complaints mechanism comes amid concerns that retailers may not be fully passing on the benefit of GST rate reductions to consumers, prompting the government to strengthen its monitoring systems.
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