AVENUE SUPERMARTS
Avenue Supermarts runs a one-stop supermarket chain, D-Mart that offers customers a wide range of basic home and personal care products and groceries with up to a 10% discount on the MRP. Its properties are owned, which is a distinct advantage. Avenue Supermarts’ strategy of buying its inventory with cash upfront gets it best discounts, which it passes on to customers. That’s how it has been building customer loyalty. Through its careful store expansion strategy, it has grown sales four-fold over five years to Rs.8,600 crore, doubling ROCE from 11% to 24%. So far in India, retailers have only bled due to the unreasonably high cost of real estate and unbridled expansion. As its chain grows, the economies of scale will be more pronounced for the country’s most profitable retailer.