Businesses, even over half-a-century back knew how to make money, a great deal about the value of their products, a decent amount about who their customers were, and somewhat about the competition they faced. However, it was not until the 1960s, that consulting pioneers pushed companies to think deeper and develop long-term strategies for sustained growth. Through the last fifty years or so, business organisations have developed a much deeper understanding of their operating environment including the most important three – costs, customers and competition.
