CRM (Customer Relationship Management) platform MaxIQ (rebranded from Gyaan AI) announced on Thursday that it has raised $7.8mn in seed funding led by Dell Technologies Capital, with participation from Intel Capital. According to MaxIQ, this investment will enable it to scale operations, accelerate product innovation and expand its leadership team as it redefines the future of customer journey management for B2B SaaS enterprises.
The firm has also seen significant leadership changes, including the appointment of Matt Hickey as Chief Executive Officer (CEO) and Rob Sexton as Chief Revenue Officer (CRO).
Both individuals bring extensive leadership experience from Palo Alto Networks, EMC and most recently Securiti.ai. Rob and Matt’s leadership experience include senior leadership roles in scaling multiple categories‐disrupting technologies including Data Domain, XtremIO and CloudGenix. Founder Sonny Aulakh will continue to drive product innovation and expand MaxIQ's market presence through strategic marketing initiatives, ensuring the platform remains at the forefront of customer journey management.
B2B SaaS companies face significant challenges due to the fragmentation across disconnected revenue tools and siloed processes at each stage of the customer journey. This fragmentation results in inaccurate forecasting, delayed time-to-value and lost revenue opportunities.
"Today’s tools leave a critical gap between sales and customer success, resulting in misalignment, delays and missed revenue opportunities," said Matt Hickey, CEO of MaxIQ. "MaxIQ solves this by unifying workflows and delivering AI-powered insights that enable revenue teams to operate in sync and drive faster value to customers. This funding marks a pivotal moment for MaxIQ as we accelerate from category pioneer to category leader," he added.
On average, sales and customer success teams rely on more than 14 tools in their tech stack, making it difficult to drive adoption, retain customers and forecast revenue with confidence. These disconnected systems cost the average enterprise over three months in delayed onboarding and adoption, while creating significant operational inefficiencies.
What is MaxIQ?
Founded by Sonny Aulakh in 2022, MaxIQ is a Customer Journey Management platform designed to help B2B SaaS companies services like deal qualification, inspection and forecasting — with post-sales processes such as onboarding, adoption and time-to-value delivery.
The unified AI-driven approach MaxIQ enables deal qualification, forecasting and customer lifecycle management into a single platform, giving B2B SaaS companies real-time intelligence across every stage of the customer journey. By replacing fragmented tools, MaxIQ helps revenue teams improve forecast accuracy, accelerate time-to-value and proactively drive adoption and retention — all in one platform.
