Mid-week, 12:45 pm, at the Mahangar Telephone Nigam (MTNL) telephone exchange in Navi Mumbai. The exchange looks more like a college campus, given its size and the open gardens all around. But there are just nine people, including two security guards, manning it. The broadband division is occupied by one official who is mediating a quarrel about attendance between four contract linemen. He ends the argument by simply marking everyone present for the preceding week.