Enterprise

'From Bezos, I have learnt to be customer-obsessed and to risk being misunderstood'

Amit Agarwal, senior vice president and country head, Amazon India, tells us why they believe they are lucky and that their luck will hold, and about the workings of Jeff Bezos’ mind 

Amazon has faced hate and love in India. The company has had to fight domestic industry lobbies, who claimed the e-tailer was robbing them of their profits; while it benefited from the digitisation of the country’s economy, which accelerated post-pandemic lockdown. Overall, in this hate-love tussle, things have worked hugely in the e-commerce giant’s favour. Today, as the company’s strategy of bringing more customers and businesses online is in perfect sync with the country’s ambitions of digital inclusion and empowerment, senior vice president and country head of Amazon India, Amit Agarwal talks to editor N Mahalakshmi. At Outlook Business’ Leading Edge 2021, he tells us why they believe they are lucky and that their luck will hold, and about the workings of Jeff Bezos’ mind. Edited excerpts: