Outlook Business Desk
Rapido, known for its bike and taxi services, is now launching food delivery, aiming to compete with major players Zomato and Swiggy by offering significantly lower commission charges.
Rapido has partnered with the National Restaurant Association of India (NRAI) to offer lower commission rates to restaurants. While Zomato and Swiggy charge between 16–30%, Rapido’s rates range from 8–15%, depending on the order value—giving small and mid-sized eateries a better shot at profitability, while increasing the order volumes for delivery partners.
The company has introduced a clear and affordable delivery fee model. Customers ordering through the app will pay ₹25 for orders below ₹400 and ₹50 for those above ₹400—offering a transparent and budget-friendly alternative to existing platforms.
According to The Economic Times , the service is expected to begin in Bengaluru by late June or early July, marking Rapido’s entry into the competitive food delivery sector with this pilot program.
NRAI President Sagar Daryani stressed the need to prioritise customer needs and maintain transparency with partners. While avoiding specifics about the partnership, he flagged data masking as a key point of conflict between restaurants and major delivery platforms.
Representing more than 500,000 restaurants nationwide, NRAI also began a similar partnership with ONDC in January. Despite this, progress remains slow as both the parties work to finalize terms amid limited momentum.
The new partnership seeks to create a more sustainable financial model for restaurants, tackling the issue of high commissions charged by major platforms such as Swiggy and Zomato.