Zoho announced that it has grown by 37 per cent in India, one of its fastest-growing markets, in 2022. The company also launched Cliq Rooms, a smart conference room solution, and announced new updates to Zoho Cliq, its communication and collaboration platform, that will enable it to further boost its upmarket momentum. These announcements were made on the sidelines of Zoholics India, the company's annual user conference, held in Bengaluru this year.
Seamless collaboration across functions helps solve the problem of data silos and also allows for better business continuity and operational efficiency. The improved platform capabilities of Cliq enable cross-functional collaboration in organisations.
"Zoho Cliq is the most refined collaborative platform in the world. Zoho offers the operating system for business and we call Cliq the operating system for Zoho. The entire functionality of the Zoho suite is increasingly available through Cliq, with its beautiful messaging interface. This allows employees across a large organisation (like Zoho Corp. itself) to communicate and collaborate, provide data in real-time to apps, and consume reports, all from the world-class interface, across the desktop and mobile platforms," said Sridhar Vembu, CEO and co-founder of Zoho Corp.
"With this launch, Zoho Cliq provides a robust platform that can enable employees to perform most of their tasks right from within the app, whether it is resolving a customer issue or approving expenses. This can help organisations, especially ones in the medium and large segment, improve both the employee experience and customer experience by bringing in the key functions from front-end and back-end apps into the Cliq interface," added Vembu.
For a distributed workforce, Cliq offers a customisable interface that can be changed to different languages such as Hindi, Tamil, and Kannada (with more languages coming soon), improving accessibility. Live translation is provided for various Indian as well as international languages that help users interact with internal and external users from other regions.
Zoho's growth in India is driven by its diverse portfolio of products and suites that are seeing increased upmarket as well as mass-market adoption. The top products driving the growth are Zoho One, Zoho CX suite (CRM and CRM Plus), Zoho People, Zoho Books, and Zoho Workplace.