Then again, given its market leader position in the organised jewellery retail space (5% share), investors could do well to cut it some slack. It has taken quite a while for the watchmaker to build a respected brand in the jewellery market, estimated at ₹135,000 crore. In a business where unorganised and family-owned jewellers dominate with nearly 90% share, Titan’s competitive strengths and consumer focus earns praise from brand consultant Harish Bijoor. “Titan does not give customers what they want today. They are always one step ahead and offer customers what they will need tomorrow,” he says. He points to the company’s latest brand, Mia, aimed at the working woman, where it’s addressing what promises to be a big market in the coming years. The fact that consumers have been shifting from local jewellers to national chains as they become more discerning about quality and design, augurs well for Titan too.