“Care for customers like you are concerned about their future, worries and aspirations”
As the consumer constantly evolves in an ever-changing world, Ron Kaufman explains how companies can keep up
Debangana Ghosh - March 17, 2020
"Playing safe is a recipe for ensuring that others will eventually leave you behind"
Sumitro Ghosh, CEO, Tata Starbucks, on five ways to exceed customer expectations
March 15, 2017
Samsung promises to serve you wherever you are
Madhuri Rao - January 20, 2017
Mobile operators are talking a new language — customer service and retention. What’s behind this change of heart?
Rashmi K Pratap - July 13, 2015