‘Access To Customer Service Is New For Indian Buyers’
Value ecommerce has emerged as the one-stop solution for consumers looking for value for time and money while shopping. Himanshu Chakrawarti, chief executive officer of Snapdeal Marketplace and Stellaro Brands, talks about five ways in which ecommerce has changed the Indian shopper’s behaviour forever
March 29, 2023
Fixing India’s unemployment through formal job creation
COVID-19 creates a policy window to make India a fertile habitat for formal non-farm job creation
Manish Sabharwal - August 26, 2020
“Care for customers like you are concerned about their future, worries and aspirations”
As the consumer constantly evolves in an ever-changing world, Ron Kaufman explains how companies can keep up
Debangana Ghosh - March 17, 2020
"Playing safe is a recipe for ensuring that others will eventually leave you behind"
Sumitro Ghosh, CEO, Tata Starbucks, on five ways to exceed customer expectations
March 15, 2017
Beyond Barriers
Samsung promises to serve you wherever you are
Madhuri Rao - January 20, 2017
Pushing happiness
Mobile operators are talking a new language — customer service and retention. What’s behind this change of heart?
Rashmi K Pratap - July 13, 2015