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Jean-Michel Cassé, head of Accor India, offers five ways to effectively deal with customer complaints

How online app-based aggregators are making life more organised for you

eClerx is now surging ahead, thanks to its marquee clients and robust execution

Secret Diary of Sanjeev Bikhchandani Part-3

Sachin Bansal, co-founder and CEO, Flipkart, suggests five ways to ensure customer delight in e-commerce

Four entrepreneurs talk about building their brands at Smart Enterprise Cluster Meet in Ahmedabad — Part 1

Jetsetgo makes the private flying experience economical 

Abhishek Bhati and Mathew Manimala's study suggests ‘partnership paradigm’

The software-as-a-service industry is set to be worth $144 billion by 2022, and India has a seat at the high table

Mumbai-based Servify seems unwavering in its quest to conquer the after-sales service market globally

Tanishq showcases its customer-centricity and customisation through its new campaign

Netas will climb mountains to meet their voters during polls, even fly across skies for Rs.40,000-Rs.50,000 an hour 

The Atlanta-based soft-drinks major is going all out to woo the Indian customer with a kaleidoscopic range of fruit and dairy-based drinks, with its popular offering losing fizz

Pay-later services are cashing in on urban lifestyles by extending credit quick and easy

Darren Bridger explains how insights from the field of neuro design can enhance customer engagement

Harvard Business School professor Bharat Anand on using the internet to foster customer interaction

PayPal India wants you to switch to its service for safe and easy payments

India Nippon Electricals stands to gain as domestic OEMs shift to electronic ignition systems in order to meet BS-VI norms

India’s Silicon Valley is now home to the country’s first heli taxi service

Jayaram Banan has elaborate plans to revive Sagar Ratna’s fortunes having bought back his stake from India Equity Partners

In today’s age when the industry is looking to AI and IoT for answers, our institutions are unable to keep up with the skill requirements

K Ganesh & Meena Ganesh’s complementary skills ensure they transition roles smoothly at home and at work

CustomerSuccessBox has cracked the formula to the customer retention problem most SaaS companies face

Sunil Jose, senior area VP and country leader, Salesforce India on five ways to exceed customer expectations

How can one make the most of decisions that are not guided by logic? Behavioural economist Dan Ariely explains