With its cloud-based offering, freshdesk helps its clients address customer issues promptly
Shoppers Stop’s vice-chairman BS Nagesh on increasing footfalls at retail chains
Amit Agarwal, SVP and country head, Amazon India, on five ways to exceed customer expectations
Asha Gupta, managing director, Tupperware India, suggests effective ways of direct selling
Sunil Jose, senior area VP and country leader, Salesforce India on five ways to exceed customer expectations
Mukesh Bansal, founder and CEO, Myntra, lists five musts while building an e-commerce business
Four entrepreneurs share their journey of scaling up and going global at the Smart Enterprise Cluster Meet in Pune — Part 2
TalentSprint's Santanu Paul explores the science behind word-of-mouth and the key to retaining customers
Dinesh Malkani, President, Cisco Systems, India & SAARC, on five ways to compete effectively
Food startups are banking on Indian cuisine to woo customers, but scalability won't come easy
Ravi Gilani on how most service providers end up annoying the very people they are trying to serve -their customers
There's a slew of food delivery apps. But will they succeed in luring customers away from good ol' phone orders?
According to this study, social media helps brands communicate with its customers directly and engage in conversations to serve them better
Businesses built with passion have values that customers identify with
Will the choice of corporate branding after a merger help secure the loyalty of employees, customers and investors?
Vizury's re-targeting solutions work smartly to bring back online customers who drop off without purchasing
Credit cards linked to fixed deposits are good for customers and even better for banks
Online retailers are now shifting shipping costs to customers to protect their margins
Philips is getting closer to its customers with exclusive branded outlets for its home lights
